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If a customer changes his mind and doesn´t want to fly, you can request a refund.

How to get to the refund form

There are two possible ways to get there. Either you’ll get redirected to the refund form if a void isn’t possible anymore (by trying to cancel the booking) or you directly navigate to the refund form.

Direct access

1. In order to navigate directly to the refund form, click on "All about Refunds".

2. Then click on "Submit refund requests".

3. And now just pay attention to the warnings and fill out the form.