FAQ

Getting started

Where do I find axolot?

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Registration & Profile

Where do I maintain my agency numbers with tour operators?

Where can I change my office details?

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Search

Are the offers in axolot up to date?

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Offers & Reservations

What is the procedure after a reservation?

What is the cancellation process?

Can I create an offer for my customers? And how can I send my customers a travel offer?

How can I check my reservations?

Do I need an agency number if I want to make a booking from a tour operator I do not know yet?

Who informs my customers about changes?

How are the travel documents sent?

How can I book flights via Cockpit?

Will the flights I book via Cockpit be part of the package?

What is the difference between group tours and individual tours?

How do I create a travel registration?

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Problems & Solutions

Why is Internet Explorer (IE) not supported?

Where can I find the immigration and health regulations for a country?

Does my selected tour operator (with whom I want to book) have bankruptcy insurance?

Do you have a manual for travel agencies?

Are the trips on axolot PRRL compliant?

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Billing & Commission

Where do I find the commission rate for a trip?

Which payment processes are available?

How much does axolot cost?

What does axolot cost for tour operators?

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Tour Operator

What does a tour operator have to do in order to post his travel offers on axolot?

Does the contract of axolot also apply to the tour operator's products that are not in axolot?

Does the user contract of axolot apply or does my own contract with my tour operators apply?

Where do I find the tour operator information?

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